Returns & Exchanges
Due to the perishable nature of our hand-iced biscuits, we are unable to accept returns; however, if your order arrives damaged or incorrect, we are committed to making it right.
Inspect Your Biscuits
Upon delivery, please carefully check your biscuit tin for any signs of damage or errors in the icing designs.
Contact Our Team
Email our customer support within 48 hours of delivery with your order number and clear photographs of the damaged items.
Assessment Process
Our quality control team will review your photos to determine if a replacement or a full refund is appropriate based on our freshness guarantee.
Resolution Delivery
Once approved, we will prioritize a fresh batch of biscuits for immediate dispatch or process a refund to your original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing